Refund Policy

Inspect For You Pty Ltd

ABN: 23 687 884 340

At Inspect For You, we strive to deliver high-quality inspection services and customer satisfaction. Our refund policy outlines the circumstances under which refunds, re-inspections, or credits may be issued.

🔄 Cancellations or Rescheduling Before Inspection Day

• If you cancel or reschedule your inspection at least 2 hours before the scheduled time, you are entitled to a full refund.

• Cancellations or rescheduling made less than 2 hours prior are non-refundable and will require full payment of an additional fee to book a new time.

🚫 Failed or Incomplete Inspections

• If we are unable to complete the inspection due to unforeseen circumstances or access issues (e.g. locked property, last-minute cancellation by agent), you will be offered either:

  • A full refund, or

  • A reschedule at no additional cost (subject to availability).

• However, if the inspection cannot proceed because the agent, landlord, or selling agent fails to attend or provide access, no refund will be issued, and the booking must be rescheduled at full cost.

😕 Dissatisfaction with Service

• If you are unsatisfied with the inspection or report, please notify us within 7 days of delivery.

• We will review your concerns and, if appropriate, may offer:

  • A partial or full refund, or

  • A complimentary re-inspection.

• Any such offer is made as a gesture of goodwill and does not constitute an admission of liability.

💳 Refund Processing

• Approved refunds will be processed within 5–10 business days and returned to your original payment method.

For any questions or refund requests, contact us at:
📧 inspectforyouaus@gmail.com

Terms of Service

Inspect For You Pty Ltd

ABN: 23 687 884 340

By booking an inspection with Inspect For You, you agree to the following terms and conditions. Please read carefully before proceeding.

1. Services Provided

Inspect For You offers in-person property inspections for renters, buyers, landlords, and other stakeholders. Services may include photographs, video walk-throughs, summary notes, or full written reports, depending on the selected package.

Important: We conduct visual inspections only. We are not licensed building inspectors, valuers, pest inspectors, or legal advisors.

2. Properties for Sale

When inspecting a property listed for sale:

• Our reports provide general visual observations only.

• We do not assess building condition, safety compliance, pest damage, or property value.

• We do not provide legal, financial, or purchasing advice.

• Clients are advised to obtain independent professional inspections before making purchase decisions.

3. Booking and Payment

• All inspections must be booked in advance via our website.

• Payment is required in full at the time of booking.

• Standard pricing begins at $89, with additional fees for advanced packages or rescheduling.

• All cancellations and refunds are subject to our Refund Policy.

4. Inspection Process

• Our inspectors conduct a visual assessment of the property as presented during the scheduled time.

• We do not move furniture, open locked areas, or access spaces that are restricted or unsafe.

• If the agent or representative fails to grant access, the inspection will be cancelled and rescheduling will require full payment.

5. Client Responsibilities

You agree to:

• Provide correct booking information and contact details.

• Clearly communicate any specific inspection instructions.

• Notify the real estate agent or landlord that Inspect For You will attend the inspection on your behalf.

• Ensure access to the property is arranged and confirmed.

• Promptly communicate any changes, delays, or cancellations from the agent or property manager.

6. Delivery of Reports

• Reports are delivered by email to the address provided at booking.

• Inspect For You is not liable for delays caused by email issues, technical faults, or third-party scheduling.

7. Disclaimer and Limitation of Liability

• Our inspections are visual-only and based on the property’s condition at the time of access.

• We do not guarantee the accuracy, safety, or completeness of the information gathered.

• Clients are responsible for seeking specialist advice where required (e.g. legal, structural, environmental, or valuation).

• Inspect For You accepts no responsibility or liability for:

  • Any decisions made based on our reports

  • Omissions of issues not visible or disclosed during the inspection

  • Financial losses, tenancy disputes, or contractual outcomes

Limitation of Liability:
To the extent permitted by law, our total liability arising from any claim (in contract, negligence, or otherwise) is limited to the amount paid for the relevant inspection service.

8. Amendments to Terms

Inspect For You reserves the right to amend these Terms at any time. Continued use of our services after updates constitutes acceptance of the revised terms.

Privacy Policy

Inspect For You Pty Ltd

ABN: 23 687 884 340

Information Collected:

We collect the following personal information when you book an inspection or engage with our services:

• Personal Details: Name, contact information (email address, phone number), and other relevant details provided during booking.

• Property Information: Address and specific instructions related to the property.

• Payment Information: Credit card details or other payment methods, processed securely by our payment provider.

• Usage Data: Information about interactions with our website, such as IP address, browser type, and device information, collected via cookies and other tracking technologies.

Use of Information:

We use your personal information for:

• Service Provision: To book and conduct inspections, deliver reports, and respond to inquiries.

• Payment Processing: To process payments and issue refunds.

• Communication: To send updates related to inspections or follow-up actions. Marketing communications are sent only with your consent.

• Improvement of Services: To analyze website usage and optimize user experience.

Data Sharing:

We share your data only in the following circumstances:

• Service Providers: With third-party providers, such as payment processors, obligated to handle data securely.

• Legal Requirements: If required by law or to protect our rights and comply with legal processes.

Data Security:

We implement technical and organizational measures to ensure the security of personal data, including encryption of sensitive information and restricted access.

Data Retention:

We retain personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Once no longer needed, data is securely deleted.

Your Rights:

You have the right to:

• Access your data.

• Update or correct inaccuracies.

• Request data deletion, subject to legal requirements.

• Withdraw consent for marketing communications.

Cookies:

We use cookies to enhance the website experience. Manage preferences via browser settings.

Third-Party Links:

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Review their policies before sharing information.

Policy Updates:

This Privacy Policy may be updated periodically. Continued use of our services after updates constitutes acceptance of the revised policy.

Contact Us

For questions regarding our policies or to exercise your rights, contact us at inspectforyouaus@gmail.com.